Terms of Engagement

Updated October 2026

Who you are contracting with

Nineteen Services is a software studio based in Chennai, India, working with clients across India, the GCC and internationally. Every proposal, invoice and receipt is issued under that entity. Our contact details are on the Contact page.

What we provide

Bespoke software design, engineering and integration services, delivered as agreed project engagements or ongoing retainers. We do not sell shrink-wrapped products, licences or downloadable goods through this website. Nothing here is an offer capable of acceptance on its own — an engagement begins only when a written proposal is countersigned.

Quotation and fees

We do not publish a rate card. Scope, effort and risk differ enough between engagements that a standing price would be misleading, so every engagement is quoted individually in a written proposal that states the fee, the currency, the milestones and what is excluded. The fee in the countersigned proposal is the only fee that applies. Taxes are charged as applicable in India and shown separately on the invoice.

Service delivery

Work is delivered digitally — there is nothing to ship. Deliverables are handed over through the client console, a source repository, or the client's own infrastructure, whichever the proposal specifies. Milestone dates are agreed in that proposal; where a date depends on client review, credentials or third-party approval, the schedule moves by the length of that wait and we tell you when it does.

Payment

Invoices are raised against completed milestones and are payable within the period stated on the invoice. Online payments are processed by a licensed payment aggregator; we never see or store your card or bank credentials. Cancellation and refunds are covered in our Cancellation and Refunds policy.

Confidentiality

Client work is confidential by default. We do not name clients, publish their product names, or show their material in public references without written permission. Anything we describe publicly about past work is described at the level of capability, never at the level of a client's identity. We expect the same discretion in return for our proposals and pricing.

Intellectual property

On full payment of the fees for an engagement, the deliverables created specifically for that engagement transfer to the client. Pre-existing tooling, internal libraries and general know-how remain ours, licensed to the client perpetually for use within the deliverable. Third-party and open-source components stay under their own licences.

Liability

We take care and we test our work, but we do not warrant uninterrupted or error-free operation, particularly where a deliverable depends on third-party platforms or models. Our total liability for any engagement is limited to the fees paid for that engagement. We are not liable for indirect or consequential loss.

Governing law

These terms are governed by the laws of India, and the courts of Chennai, India have exclusive jurisdiction.

Contact

Questions about these terms: admin@nineteenservices.in.